Deposits from bKash or Nagad to f11 usually reflect in your wallet within 30 seconds to 5 minutes. Occasionally, temporary issues with bank servers or mobile networks may cause a delay of up to 15 to 30 minutes.
If funds still haven't arrived after 30 minutes, take these steps:
1. First, open your bKash or Nagad app and confirm that the transaction was successful and the amount has been deducted. If bKash shows "Successful" but the funds haven't appeared in F11, note down the Transaction ID (TxID) or reference number.
2. Log in to F11 and go to "Payment History" or "Transactions" — the deposit may be showing as "Pending" there.
3. Contact f11 Live Chat support or email support@f11.express with your transaction ID, amount, and the time of the transaction. The support team typically resolves the issue within 15 minutes.
4. If bKash shows a "Failed" status but the amount was deducted — it usually gets automatically refunded within 2 to 4 hours. If it doesn't, call the bKash helpline at 16247.
If funds still haven't arrived after 30 minutes, take these steps:
1. First, open your bKash or Nagad app and confirm that the transaction was successful and the amount has been deducted. If bKash shows "Successful" but the funds haven't appeared in F11, note down the Transaction ID (TxID) or reference number.
2. Log in to F11 and go to "Payment History" or "Transactions" — the deposit may be showing as "Pending" there.
3. Contact f11 Live Chat support or email support@f11.express with your transaction ID, amount, and the time of the transaction. The support team typically resolves the issue within 15 minutes.
4. If bKash shows a "Failed" status but the amount was deducted — it usually gets automatically refunded within 2 to 4 hours. If it doesn't, call the bKash helpline at 16247.
Please note: When making a deposit, you must send from the mobile number registered to your F11 account — payments from a different number may not be credited automatically.
f11's customer support is available 24 hours a day, 7 days a week, with assistance available in Bangla. Depending on the nature of your issue, you can reach out through the following channels:
Live Chat: This is the fastest way to get a resolution. The Live Chat button is available at the bottom of any f11 page, and you'll typically get a response within 2 to 5 minutes. Even during busy cricket match periods, the average response time stays under 10 minutes.
Email: support@f11.express — use email for complex issues or when you need to send screenshots. Responses typically arrive within 1 to 3 hours. For failed deposits or account verification, including your transaction ID and screenshots will speed up the process.
If you're already logged in before contacting support, the representative can pull up your account details right away, making the process faster. Never share sensitive information like your password or OTP — even with support. F11 will never ask for it.
Live Chat: This is the fastest way to get a resolution. The Live Chat button is available at the bottom of any f11 page, and you'll typically get a response within 2 to 5 minutes. Even during busy cricket match periods, the average response time stays under 10 minutes.
Email: support@f11.express — use email for complex issues or when you need to send screenshots. Responses typically arrive within 1 to 3 hours. For failed deposits or account verification, including your transaction ID and screenshots will speed up the process.
If you're already logged in before contacting support, the representative can pull up your account details right away, making the process faster. Never share sensitive information like your password or OTP — even with support. F11 will never ask for it.
Getting started with cricket betting on F11 is straightforward. After logging in, go to "Sports" from the top menu or head directly to /sports, then select "Cricket".
Main cricket betting markets on F11:
Match Winner: Bet on which team will win — the simplest and most popular market. This market is always available for Bangladesh vs India matches, IPL games, and more.
Total Runs: Bet on the total runs scored in a specific over or across an entire innings. f11 typically offers this in an "Over/Under" format — for example, "Will runs in the powerplay be more or less than 48.5?"
Toss Bet: Bet on which team will win the toss. It's a great option if you're looking for a quick result.
Live Betting: During a live match, odds shift with every ball or over. The core strategy of live betting is reading the game and placing your bet at exactly the right moment.
Click on your preferred match → select a market → enter the amount → click "Place Bet". The minimum bet starts from ৳20. For new users, it's best to start with smaller amounts and Betting Tips Page before making your decision.
Main cricket betting markets on F11:
Match Winner: Bet on which team will win — the simplest and most popular market. This market is always available for Bangladesh vs India matches, IPL games, and more.
Total Runs: Bet on the total runs scored in a specific over or across an entire innings. f11 typically offers this in an "Over/Under" format — for example, "Will runs in the powerplay be more or less than 48.5?"
Toss Bet: Bet on which team will win the toss. It's a great option if you're looking for a quick result.
Live Betting: During a live match, odds shift with every ball or over. The core strategy of live betting is reading the game and placing your bet at exactly the right moment.
Click on your preferred match → select a market → enter the amount → click "Place Bet". The minimum bet starts from ৳20. For new users, it's best to start with smaller amounts and Betting Tips Page before making your decision.
Yes — F11 offers several responsible betting tools completely free of charge, and they can be activated at any time.
Deposit Limit: Log in to your f11 account → Profile → go to the "Responsible Betting" section. From there, set your own daily, weekly, or monthly deposit limit. For example, if you set a monthly cap of ৳5,000, the system will not accept any further deposits once that limit is reached. Reducing your limit takes effect immediately, but increasing it requires a 7-day waiting period — that's the safeguard by design.
Cooling-off period: You can take a temporary break from betting for 1 day, 7 days, or 30 days. During this period you can still log in to your account, but placing bets and making deposits will not be possible.
Self-Exclusion: For long-term concerns, you can deactivate your account for 6 months, 1 year, or permanently. The restriction takes effect within 24 hours of your request and cannot be reversed while the exclusion period is active.
These tools can be activated directly from your F11 account settings, or you can ask support to enable them for you. For more details, Responsible Gaming Page here.
Deposit Limit: Log in to your f11 account → Profile → go to the "Responsible Betting" section. From there, set your own daily, weekly, or monthly deposit limit. For example, if you set a monthly cap of ৳5,000, the system will not accept any further deposits once that limit is reached. Reducing your limit takes effect immediately, but increasing it requires a 7-day waiting period — that's the safeguard by design.
Cooling-off period: You can take a temporary break from betting for 1 day, 7 days, or 30 days. During this period you can still log in to your account, but placing bets and making deposits will not be possible.
Self-Exclusion: For long-term concerns, you can deactivate your account for 6 months, 1 year, or permanently. The restriction takes effect within 24 hours of your request and cannot be reversed while the exclusion period is active.
These tools can be activated directly from your F11 account settings, or you can ask support to enable them for you. For more details, Responsible Gaming Page here.
An f11 account can be locked for several reasons — the most common is entering the wrong password 5 times in a row. When this happens, the account is temporarily locked for 30 minutes. Simply try again after 30 minutes.
Quick resolution tips:
1. Password Reset: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
2. If you don't receive the OTP: Check that your SIM card is active and that your mobile data or network connection is working. After 30 seconds, click "Resend".
3. Locked for other reasons: If F11 detects suspicious activity or a potential security breach, your account may be temporarily suspended. You'll see a message when you try to log in. In that case, email support@f11.express or contact us via Live Chat — our support team will verify your identity and unlock your account.
4. If you have placed yourself under self-exclusion: If you have previously placed yourself under self-exclusion, your account cannot be reopened until the set period has ended — this is an intentional safeguard.
Quick resolution tips:
1. Password Reset: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
2. If you don't receive the OTP: Check that your SIM card is active and that your mobile data or network connection is working. After 30 seconds, click "Resend".
3. Locked for other reasons: If F11 detects suspicious activity or a potential security breach, your account may be temporarily suspended. You'll see a message when you try to log in. In that case, email support@f11.express or contact us via Live Chat — our support team will verify your identity and unlock your account.
4. If you have placed yourself under self-exclusion: If you have previously placed yourself under self-exclusion, your account cannot be reopened until the set period has ended — this is an intentional safeguard.
f11 is built with Bangladeshi users in mind, so the platform fully supports the Bangla language. In most cases, f11 automatically displays Bangla or English based on your device's language settings.
How to change the language:
On the mobile app: Open the app → tap the profile icon at the top or bottom → go to "Settings" → select "Language" → choose "বাংলা" and the entire interface will switch to Bangla.
On a web browser: There is usually a language selector at the top or bottom of the page. Simply choose "BN" or "Bengali".
From Device Settings: If your smartphone language is set to Bengali (Bangladesh), the F11 app will automatically open in the Bengali interface.
If you have trouble changing the language or certain sections still appear in English, refresh the app or browser. If the issue persists, you can contact f11 support via Live Chat in Bangla — the f11 support team can communicate in Bangla.
How to change the language:
On the mobile app: Open the app → tap the profile icon at the top or bottom → go to "Settings" → select "Language" → choose "বাংলা" and the entire interface will switch to Bangla.
On a web browser: There is usually a language selector at the top or bottom of the page. Simply choose "BN" or "Bengali".
From Device Settings: If your smartphone language is set to Bengali (Bangladesh), the F11 app will automatically open in the Bengali interface.
If you have trouble changing the language or certain sections still appear in English, refresh the app or browser. If the issue persists, you can contact f11 support via Live Chat in Bangla — the f11 support team can communicate in Bangla.
A wagering requirement (also called a "rollover") is a condition that requires you to place a certain total amount in bets before any bonus funds can be withdrawn.
Let's break it down with a simple example:
Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000 — giving you a total balance of ৳2,000. If the wagering requirement on the bonus is 10x, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets before you can withdraw.
A few important points:
— Wagering requirements are typically calculated on the bonus amount itself, not your total balance.
— Not all bets count toward the wager. Only bets with minimum odds of 1.5 are generally included.
— Bonuses come with a specific validity period — typically 7 to 30 days.
— If multiple bonuses are active at the same time, the terms and conditions apply to each one separately.
Once logged in, head to the "Bonus" section to track the progress of each active bonus — you'll see clearly how much wagering has been completed and how much remains. For full terms, Bonus Page or Terms & Conditions See page.
Let's break it down with a simple example:
Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000 — giving you a total balance of ৳2,000. If the wagering requirement on the bonus is 10x, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets before you can withdraw.
A few important points:
— Wagering requirements are typically calculated on the bonus amount itself, not your total balance.
— Not all bets count toward the wager. Only bets with minimum odds of 1.5 are generally included.
— Bonuses come with a specific validity period — typically 7 to 30 days.
— If multiple bonuses are active at the same time, the terms and conditions apply to each one separately.
Once logged in, head to the "Bonus" section to track the progress of each active bonus — you'll see clearly how much wagering has been completed and how much remains. For full terms, Bonus Page or Terms & Conditions See page.