When you create an account on F11, you provide certain personal information. This page explains clearly how that information is stored, how it is used, and how much control you have over it. No hidden details.
Before reading the full policy, here's a quick summary of F11's privacy practices
Every interaction you have with F11 is protected by 256-bit SSL encryption. This bank-grade technology secures all data in transit, so no one can intercept it along the way.
F11 never sells your personal data to third parties. Sharing information with advertisers or data brokers is strictly prohibited — this is an absolute, non-negotiable policy at F11.
You have the right to view, correct, and delete the data F11 holds about you. You can exercise these rights at any time by contacting our support team.
Your bKash or Nagad account number is stored in encrypted form on F11's servers. No employee or third party can access this information directly.
F11's privacy policy is written entirely in plain language — no legal jargon, no fine print. Everything is stated clearly so anyone can read and understand it.
F11 only sends you what's relevant — account updates, payment confirmations, and offers matched to your preferences. Keeping unnecessary ads and spam notifications away from you is our policy.
When you create an account on F11 or use the site, certain information is collected as a natural part of that process. Without it, account management, payment processing, and security simply wouldn't be possible. That said, F11 only collects what is genuinely necessary.
Data is collected from three main sources: registration and account management, payment transactions, and site browsing behaviour. What is collected from each source is detailed below.
| Data Type | What Information Is Collected | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, national ID (for verification) | Age and identity verification, fraud prevention |
| Contact Information | Phone number, email address | OTP, account notifications, support |
| Payment Information | Mobile banking number (bKash / Nagad / Rocket) | Deposit & Withdrawal Processing |
| Transaction Information | Deposit, withdrawal, and bet history | Account Records & Dispute Resolution |
| Device Information | IP address, browser type, device model | Security monitoring, fraud detection |
| Browsing Data | Pages visited, time spent, click patterns | Site Improvement & Personalised Experience |
Please Note: F11 will never ask for your password or OTP via phone or email. If you receive any such communication, contact Support immediately — someone may be attempting to impersonate F11 and defraud you.
F11 uses the data it collects strictly for defined purposes — never for anything beyond what was intended at the time of collection. The sections below explain exactly what your information is used for.
The primary use of your data is account management — verifying logins, processing payments, and storing betting history. Beyond that, your data also helps ensure platform security and support responsible betting practices.
F11 monitors your betting patterns to identify signs of excessive wagering. If your betting behavior raises concern, F11 support may reach out to you automatically. This is part of our commitment to responsible betting.
F11 uses multiple layers of security to protect your data. Relying on a single password is no longer enough by today's standards — which is why F11 combines several distinct security measures working together.
When it comes to data storage, sensitive information such as payment numbers and ID details is kept in encrypted form. No sensitive data is stored in a readable format in the database. F11 employees also cannot view a user's full details without the appropriate permissions.
How long your data is retained is an important question. F11 keeps your data for as long as your account remains active. Even after an account is closed, certain information may be retained for a set period due to legal obligations — typically up to 5 years. After that, all data is permanently deleted.
Cookies are small data files that your browser stores on your device. F11 uses cookies primarily to improve your browsing experience and ensure the site functions properly. Not all cookies are the same — some are essential, others are optional.
Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause certain parts of the site to stop working.
You have several rights over your personal data on F11. To exercise any of these rights, contact F11 support — responses are typically provided within 7 business days.
You can request to view the information F11 holds about you. Submit a request to Support and you'll receive a response within 7 business days.
If any of your details are incorrect, you can request a correction. Changes to your name or date of birth may require identity verification.
After closing your account, you can request deletion of your data from F11. However, certain information may need to be retained for a set period due to legal obligations.
If you'd rather not receive promotional SMS or emails, you can turn them off through Settings or by contacting support. Essential account notifications will continue as normal.
You can request a download of your account details, betting history, and transaction records.
If you have any concerns about your data privacy, please contact F11 Support first. If the issue remains unresolved, you have the right to file a complaint with the relevant regulatory authority.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to F11's support team directly. Our Bengali-speaking team is available 24/7.
This privacy policy may be updated from time to time. For any significant changes, you will be notified via SMS or email to your registered phone number. Continued use of the site after any changes will be taken as your acceptance of the updated policy.
Contact us at: For any privacy-related requests or questions, please email: support@f11.express. You can also reach us directly via live chat — look for the chat button in the bottom-right corner of the F11 site.
Answers to frequently asked questions about data protection and payments
F11's privacy policy is clear and robust. Your data and funds are fully protected. Register for free and enjoy a safe betting experience.